Thursday, July 3, 2025
  • About
  • Write for us
  • Contact
Today News
  • Business
  • Tech
    How to Use Chrome Developer Tools to Teach Math Logic

    How to Use Chrome Developer Tools to Teach Math Logic

    Cybersecurity & VPNs

    How Software, Cybersecurity & VPNs Can Save You Money on Flights – Featuring VPNLY

    Is AI making Lewis Carroll’s Wonderland Weirder?

    Is AI making Lewis Carroll’s Wonderland Weirder?

    Gbyte Recovery

    Gbyte Recovery Review: Can It Restore Deleted iPhone Contacts?

    How to Resolve “Restore Failed” Error in QuickBooks Desktop?

    How to Resolve “Restore Failed” Error in QuickBooks Desktop?

    The Future of Business Transactions: Leveraging Electronic Data Interchange (EDI)

    The Future of Business Transactions: Leveraging Electronic Data Interchange (EDI)

    Tech Trends That Are Reshaping the British Economy in 2025

    Tech Trends That Are Reshaping the British Economy in 2025

    Revolutionary Haptic Technology Transforms Gaming Experience

    Revolutionary Haptic Technology Transforms Gaming Experience

    Gravitational Training Systems: Revolutionary Physics in Sports Science

    Gravitational Training Systems: Revolutionary Physics in Sports Science

  • Consumer
    Craving Connection: Why Food Gifting Is the New Love Language

    Craving Connection: Why Food Gifting Is the New Love Language

    How to Celebrate Milestones from Afar: The Rise of Digital Gifting in the UK

    How to Celebrate Milestones from Afar: The Rise of Digital Gifting in the UK

    How to adjust glasses at home – a step-by-step guide!

    How to adjust glasses at home – a step-by-step guide!

    Why quality toilet cubicle hardware matters

    Why quality toilet cubicle hardware matters

    Common Mistakes in KYC Identity Verification

    Common Mistakes in KYC Identity Verification

    Consumer habits

    British Furniture Market Sees Significant Changes in Consumer Preferences

    Why are high-street bookmakers declining in the UK?

    Why are high-street bookmakers declining in the UK?

    Straps for smartwatches: The Complete guide

    Straps for smartwatches: The Complete guide

    High street retailers are at a “crossroads”, says retail tycoon

    High street retailers are at a “crossroads”, says retail tycoon

  • Finance
    How to Use Real-Time Gold Charts for Better Trading Decisions

    How to Use Real-Time Gold Charts for Better Trading Decisions

    Rejoining Europe: What could it mean for the British economy?

    Rejoining Europe: What could it mean for the British economy?

    Understanding Finance and Why It Matters in Everyday Life

    Understanding Finance and Why It Matters in Everyday Life

    A Simple Guide to Buying Bitcoin for First-Time Investors

    A Simple Guide to Buying Bitcoin for First-Time Investors

    VPS Low Latency: Why It’s Important for Forex Traders

    VPS Low Latency: Why It’s Important for Forex Traders

    How AI Is Reshaping Financial Advising

    How AI Is Reshaping Financial Advising

    How Geopolitical Tensions Affect Forex Trading

    How Geopolitical Tensions Affect Forex Trading

    Steel Prices

    Where Steel Prices Have Been Headed: A Six-Month Look at Global Trends

    UK Online Casino Payments: Why Trustly and Mobile Methods Are Replacing Cards

    UK Online Casino Payments: Why Trustly and Mobile Methods Are Replacing Cards

  • Environment
    Choosing the Right Sustainability Partner: How Eco-Efficient Tech Transforms Industry

    Choosing the Right Sustainability Partner: How Eco-Efficient Tech Transforms Industry

    Moving Abroad? Here’s What to Expect – and Why Cardboard and Plastic Waste Removal Is Essential After Unpacking

    Moving Abroad? Here’s What to Expect – and Why Cardboard and Plastic Waste Removal Is Essential After Unpacking

    How Weather Events Like Heavy Rain or Heatwaves Affect Pest Activity

    How Weather Events Like Heavy Rain or Heatwaves Affect Pest Activity

    Building a Carbon-Competitive Advantage with Sustainability and Decarbonization Consulting

    Building a Carbon-Competitive Advantage with Sustainability and Decarbonization Consulting

    The Lost Art of Orienteering: Why Map and Compass Skills Still Matter

    The Lost Art of Orienteering: Why Map and Compass Skills Still Matter

    Sustainability in Dining: Reducing Waste for a More Profitable Future

    Sustainability in Dining: Reducing Waste for a More Profitable Future

    Environmental Benefits

    What Are The Environmental Benefits Of Choosing Eco-friendly Rubbish Removal In Croydon?

    Why You Should Hire Waste collectors for efficient waste removal

    Why You Should Hire Waste collectors for efficient waste removal

    Choosing the Right Floating Dock Platform for Your Aquaculture Cages

    Choosing the Right Floating Dock Platform for Your Aquaculture Cages

  • Property
    Enhancing your home projects with essential hardware selection tips

    Enhancing your home projects with essential hardware selection tips

    5 Best Lifetime Mortgage Providers in the UK

    5 Best Lifetime Mortgage Providers in the UK

    Top 10 Sell House Fast Companies in the UK

    Top 10 Sell House Fast Companies in the UK

    Efficient storage solutions for stress-free home renovations

    Efficient storage solutions for stress-free home renovations

    Chelsea Residences – Exclusive Living in Dubai’s Prime Location

    Chelsea Residences – Exclusive Living in Dubai’s Prime Location

    Insights and Opportunities For Exploring the London Property Market

    Insights and Opportunities For Exploring the London Property Market

    How to Choose the Right Moving Service for Your Needs

    How to Choose the Right Moving Service for Your Needs

    What Should You Do Before Moving House to Avoid Last-Minute Stress?

    What Should You Do Before Moving House to Avoid Last-Minute Stress?

    Choosing the Right Stove for Your UK Home in 2025

    Choosing the Right Stove for Your UK Home in 2025

  • eCommerce
    The Importance of Digital Valuations for UK Ecommerce Brands

    The Importance of Digital Valuations for UK Ecommerce Brands

    Blink-and-Buy: Designing Checkouts That Convert in Under 10 Seconds

    Blink-and-Buy: Designing Checkouts That Convert in Under 10 Seconds

    High Stakes Strategies: Lessons E-commerce Entrepreneurs Can Learn from Casinos

    High Stakes Strategies: Lessons E-commerce Entrepreneurs Can Learn from Casinos

    Amazon Expert

    Amazon Expert: Key Qualifications to Look For

    Boosting Ecommerce Revenue with Smart Targeting Strategies

    Boosting Ecommerce Revenue with Smart Targeting Strategies

    Personalized Shopping: How Technology is Transforming Retail

    Personalized Shopping: How Technology is Transforming Retail

    How Can Ecommerce Businesses Learn From Entertainment Platforms?

    How Can Ecommerce Businesses Learn From Entertainment Platforms?

    Magento Web Development Company: Unlocking the Power of E-Commerce

    Magento Web Development Company: Unlocking the Power of E-Commerce

    eCommerce in 2025: What’s Changing and Why It Matters

    eCommerce in 2025: What’s Changing and Why It Matters

No Result
View All Result
Today News
Home Business

How To Improve Customer Retention And Increase Your Profits

Claire by Claire
October 31, 2022
Reading Time: 5 mins read
How To Improve Customer Retention And Increase Your Profits

Online store customer retention flat isometric vector concept. Hand with magnet has appeared from the PC monitor attracting people from everywhere.

470
VIEWS
Share on FacebookShare on TwitterShare on LinkedIn

Many business owners often think the key to getting more sales and increasing profit is attracting as many new customers as possible. Data from Semrush shows that 44% of businesses focus more on customer acquisition, while only 18% pay attention to customer retention. However, acquiring new customers isn’t enough to boost your company’s profit. If you keep trying to reach new customers, you’ll need to spend more money on marketing and promotion, with no assurance that your target audience will buy from you.   

On the other hand, if you focus more on retaining your existing customers, they\ll continuously buy from your business and promote your brand through word–of–mouth referrals. Another source also claims that if you can increase 5% in customer retention, you can produce more than a 25% increase in profit as your returning customers will likely buy more from you over time.   

Related posts

Brand Voice at Scale: The Role of a Corporate Communications Agency in Global Expansion

Brand Voice at Scale: The Role of a Corporate Communications Agency in Global Expansion

July 2, 2025
453
LMS

The Rise of AI-Powered LMS Solutions

July 2, 2025
349

Plus, if your returning customers would do the marketing on your behalf (e.g., word-of-mouth marketing), you also get to acquire new customers. Ultimately, improving your business’ customer retention can help you build better customer relationships, maximise revenue and be the foundation of customer acquisition.     

Now that you know that customer retention is more effective in increasing your profit, see below for some strategies to retain your customers and build stronger relationships with them.   

Create a Strong and Cohesive Onboarding Experience   

The moment your customer does their first purchase, you must take this opportunity to leave the most notable first impression ever. To do this, you can create a strong and cohesive onboarding plan. Your customer’s onboarding process can massively impact their future buying decision, whether they’ll use your product or service for the long-term or not. When done well, your customers will keep returning and buying more from your brand.   

One way to improve your onboarding plan is to make the sign-up process as quick and efficient as possible. For example, suppose you have a handyman business. When new customers ask for estimates, you can use a handyman estimate template to create clear and professional-looking estimates. With an estimate template, you can impress your clients with your highly organised and detailed estimates, reduce the risk of errors, win more jobs and ensure they keep coming back.   

Always Provide Personalised Customer Service and Experience   

Providing your customers with one-size-fits-all solutions is only a sure fire way to drive them away shortly. Data from Forbes shows that 71% of consumers are frustrated when their shopping experience feels impersonal. 

So, to ensure your existing customers get the exact solution they look for from your business, provide them with personalised customer service and experience. According to Epsilon’s research, 80% of customers are likelier to stick to a company offering personalised services and experiences.   

So, keep your product offerings personalised and relevant to each customer. Ask them about the unique problems they’re facing and offer them a product/service that can genuinely help solve their issue. 

If you’re in the handyman business, you can use business management software from companies like Jobber. With this tool, you can easily organise your customers’ details in one place, keep track of their unique needs and automatically offer personalised estimates, invoices or appointment details. They’ll be motivated to continue doing business with you due to your attentiveness to their specific needs.  

Collect and Acknowledge Customer Feedback  

The best people you can ask to help improve your product or service are no other than your current customers. As they’re the ones who spend time and money using your product, you can gain firsthand information about how beneficial your product is to them and what more you can do to improve it in the future.   

So, find ways to collect feedback from your customers. For example, you can send an automated follow-up email after your customer has shopped online from your website or has completed a transaction with you. Or you can open your social media accounts for feedback by toggling on the review options. 

Regardless of how you choose to survey your customers, always remember to respond to their reviews. If it’s positive, acknowledge them for taking their time and effort to review your business and remind them that your company’s available for future services. If it’s negative, be understanding and sympathetic to their frustrations and let them know that you’re open to discussing resolutions. Remember, how you respond to negative reviews can make or break your chance to rebuild relationships with your customers and retain them.   

Establish a Customer Loyalty Program 

A customer loyalty program is a strategy many businesses use to encourage their customers to make frequent purchases. As reported by Accenture, more than 90% of companies are implementing customer loyalty programs to boost customer loyalty. In a loyalty program, a customer is rewarded with a free product or service after reaching a certain number of purchases. This tactic can improve customer retention, build a better relationship with your existing customers and boost your revenue. 

Reach out to Inactive Customers 

Perhaps you’ve done some internal research and found out that some of your customers haven’t logged in a while. Instead of bombarding them with newsletters, create a personalised follow-up message, reminding them that they haven’t used your product in a while. A personalised email will make them feel valued and noticed and potentially encourage them to buy again. You may also use this opportunity to upsell your latest and upgraded product version and tell them how this new feature can improve their user experience. 

Conclusion 

Now that you have this list full of customer retention strategies, it’s time to decide which one’s best for your business. Remember that not all methods can work for all businesses. But as long as your main priority is meeting and exceeding your customer’s needs and expectations, you can ensure that your customers will be more than happy to repetitively purchase from you at every opportunity they get.

Claire

Previous Post

Travel tips for a successful family holiday

Next Post

Data: The Life Blood of Modern Organizations

Related Posts

Brand Voice at Scale: The Role of a Corporate Communications Agency in Global Expansion
Business

Brand Voice at Scale: The Role of a Corporate Communications Agency in Global Expansion

July 2, 2025
453
LMS
Business

The Rise of AI-Powered LMS Solutions

July 2, 2025
349
Enzo
Business

The Man Behind Checkmate: How Enzo Zelocchi Fought Back Against a Global Criminal Network

July 2, 2025
443
Roofing
Business

Designing for Durability: What Residential Roofing Needs in the Midwest

July 2, 2025
425
Dominance
Business

How Europe Is Responding to U.S. and China’s Dominance

July 2, 2025
534
Deep Cleaning
Business

The Ultimate Guide to Finding Deep Cleaning Services in London

July 2, 2025
426
Next Post
How News Can Impact The Finance Industry

Data: The Life Blood of Modern Organizations

RECOMMENDED NEWS

The World of Card Games: History, Strategy and Endless Fun

The World of Card Games: History, Strategy and Endless Fun

5 months ago
645
PALS Certification

The Importance of PALS Certification for Pediatric Intensive Care Unit (PICU) Nurses

4 weeks ago
564
Row of storage units

StorageDefender Expands with Groundbreaking RV and Boat Smart Monitoring Solutions

8 months ago
425
Electronic Repair

Toronto Appliance Repair Services to Maintain Smooth Household Function

2 years ago
589

BROWSE BY CATEGORIES

  • Business
  • Careers
  • Charity
  • Consumer
  • Culture
  • eCommerce
  • Education
  • Energy
  • Engineering
  • Entertainment
  • Entrepreneurs
  • Environment
  • Fashion
  • Finance
  • Food & Drink
  • Gaming
  • Gardening
  • Health
  • Insurance
  • Interiors
  • Legal
  • Leisure
  • Lifestyle
  • Manufacturing
  • Marketing
  • National
  • News
  • Opinion
  • Pets
  • Politics
  • Property
  • Sales
  • Sport
  • Sports
  • Tech
  • Transport
  • Travel
  • Uncategorized

BROWSE BY TOPICS

Agency AI autosmart banking Beauty business Christmas construction cyber security data digital Digital Marketing Services ecommerce entertainmnet finance fitness health inflation insurance kitchen KYND lifestyle manchester music News north overseas Personal Injury Pharmaceutical Industry property Real Estate recruitment Sir Michael Morpurgo Skincare sports technology The Victoria Quarter tourism travel UK vehicles Warkworth village watch workspace yorkshire

Latest news

Brand Voice at Scale: The Role of a Corporate Communications Agency in Global Expansion

Brand Voice at Scale: The Role of a Corporate Communications Agency in Global Expansion

July 2, 2025
LMS

The Rise of AI-Powered LMS Solutions

July 2, 2025
Enzo

The Man Behind Checkmate: How Enzo Zelocchi Fought Back Against a Global Criminal Network

July 2, 2025
Roofing

Designing for Durability: What Residential Roofing Needs in the Midwest

July 2, 2025
Dominance

How Europe Is Responding to U.S. and China’s Dominance

July 2, 2025
Deep Cleaning

The Ultimate Guide to Finding Deep Cleaning Services in London

July 2, 2025
Football

Early Beginnings: Why Football at a Young Age Makes Sense

July 2, 2025
How to Use Real-Time Gold Charts for Better Trading Decisions

How to Use Real-Time Gold Charts for Better Trading Decisions

July 2, 2025
Nightlife Essentials You Didn’t Know You Needed

Nightlife Essentials You Didn’t Know You Needed

July 1, 2025
The Top 10 European Countries to Retire To in 2025

The Top 10 European Countries to Retire To in 2025

July 1, 2025

Today News

  • About
  • Write for us
  • Contact
  • Privacy Policy

@2024 Rooftree Publishing Ltd

Today News in association with Kajino.com

Sign up for our newsletter




  • Business
  • Tech
  • Consumer
  • Finance
  • Environment
  • Property
  • eCommerce

Recent News

Brand Voice at Scale: The Role of a Corporate Communications Agency in Global Expansion

Brand Voice at Scale: The Role of a Corporate Communications Agency in Global Expansion

July 2, 2025
LMS

The Rise of AI-Powered LMS Solutions

July 2, 2025
No Result
View All Result
  • Home
  • Business
  • Tech
  • Consumer
  • Finance
  • Environment
  • Property
  • eCommerce
  • Write for us
  • About
  • Contact